Shipping & Returns
Punsons Flora and its partners create each effort to supply and deliver the widest choice of the simplest gifts. just in case of remote areas gift accessories might get delivered late. within the rare cases once that happens, Punsons Flora can substitute flowers & Gift and/or accessories to form a meeting or gift basket of the same style and of equal price.
If the recipient isn't at the delivery address throughout delivery, we tend to use our greatest judgment on the security of the delivery, and can leave the gift boxes at the threshold or with a neighbor or leave a door tag and/or a voice mail, asking the recipient to coordinate pickup or delivery of the gift box. In any case, we are going to create our greatest effort to induce your gift baskets to their meant recipients.
Punsons Flora can create each effort to deliver the gift baskets on the requested day. sadly, owing to varied circumstances, we tend to square measure unable to ensure a delivery time.
If you are doing have a grievance with any of our product or services, please don't hesitate to report the difficulty to United States. If the difficulty is reportable among seven days of the requested delivery date, we are going to create each effort to correct any issues to your satisfaction.
For national buyers, orders are shipped as well as delivered through registered national courier companies and/or national speed post only. Orders are delivered within 15 working-days or as per the delivery date fixed at the time of order confirmation & delivering of the delivery subject to Courier Company / post office norms. Way2flowers.com is not accountable for any delay in shipment by the Courier Company or postal authorities and just guarantees to hand-over the consignment to the postal authorities or Courier Company within 15 working days from the date of the order as well as payment or as per the delivery date fixed at the time of order-confirmation.
Shipment of all orders will be to registered address of the purchaser as per the credit or debit card only at all times (Unless specified at the time of Order). Way2flowers.com is in no way liable for any damage to the order while in transit to the purchaser.
If the delivery service is given Associate in Nursing incorrect address, the service might incur prices to search out the proper info. generally that fee is passed to Punsons Flora. If that will happen, we are going to charge your mastercard any applicable fee of up to $15.00 while not initial notifying you.
If you would like to cancel Associate in Nursing order owing to a blunder on your half, we tend to may have to incur prices with our partners or our suppliers. in this state of affairs, Punsons Flora can charge you an extra surcharge of up to $10.00 to hide any of our prices.
Punsons Flora makes its absolute best effort to produce you a wonderful on-line searching expertise. If you're still left wanting on account of any issue, we have a tendency to assist you get into whichever method we will. Yet, we tend to don't offer the choice to come orders as we tend to turn out customized written merchandise that square measure made-to-order to your demand.
Please get in reality with us at +91-9818768901 or send an email at cs@Way2flowers.com for to any extent further queries. Please do include all important details on your order together with a photograph, order number & your contact details. Requests regarding refunds should be made within 1 day of delivery or shipment date. Refund can occasionally take up to 31 days to take effect.
Refund will be processed based on the mode of payment of the order Refund processed through Credit card / Debit card will reflect in the next Credit Card/ Bank statement.
Order Cancellation info
As we dispatch each and every order from our end on the same day of receiving it, therefore, Punsons Flora requests that in any case, if you need to cancel an order, please do so within 12 hours of placing the order.
Any Deal product with 1 Re or below Rs. 10 price will not be cancelled and the customer have to pay the Shipping charges for the delivery of any product falling in Special Deals category. If due to some technical error, customer has been able to place the order which falls under deals category (without paying any shipping charges), in such cases, Punsons Flora reserves the right to cancel the order anytime.
NOTE : Punsons Flora won't be able to cancel any of the specific Deal orders.
NOTE : With effect from 1 Feb 2016, any refund if initiated by Punsons Flora in its sole discretion, in respect of cancellation of order by the customer, can only be processed in terms of Gift Vouchers. Gift Voucher shall be valid for 6 (six) months from the date of issue, and would apply on the Website catalogue (www.Way2flowers.com). Gift Voucher can be used only once and will not be exchanged for anything other the products/services as specified therein. Once used, it expires automatically and no refund or return will be entertained in relation to the purchases/orders made with it.
Notwithstanding anything contained herein the Terms and Conditions, any Discount Voucher issued to you by Punsons Flora can be used only once and will expire thereafter, even if the order/delivery is unsuccessful.
Note: A refund will be processed by Punsons Flora in the event Punsons Flora determines that the cancellation of the order is due to Punsons Flora's incapability of fulfilling the order.
Problems with an Order
Punsons Flora makes every effort to ensure that you receive excellent service. If, at any time, you experience problems with an order, please let us know.
Note: Punsons Flora will not entertain any complaint after 48 hours from the time of delivery.
Note: Punsons Flora will not entertain any complaint for perishable products like fresh flowers, cake etc. after 24 hours from the time of delivery.
Note: In case of personalized orders, if the picture, name, initials etc, won't be provided by the customer, then Punsons Flora is neither liable nor responsible for the delay.